Specialising in omnichannel marketing and customer experience, I develop bespoke capability solutions which aim to inspire, teach and drive application of modern marketing techniques.
Educational, with practical outputs
Using collaboration tools, such as Mural, to facilitate a unique and engaging live-action learning experience, with practical outputs aligned to business priorities. Topics include customer engagement planning, content strategy, operational effectiveness, social media marketing and more.
Multi-format, for on-the-job application
Bringing to life existing company approaches & playbooks through bitesize learning pathways; including videos, exercises, assessments and downloadable on-the-job tools. I can work with existing in-house learning experience platforms or recommend new solutions.
Develop skills, knowledge or performance
Supporting individuals or small groups to elevate priority performance & growth areas with cycles of short-term action planning, application windows and development conversations.